**PLEASE NOTE: ALL TICKET SALES ARE FINAL. NO RETURNS OR REFUNDS.**
At Alvas Showroom, we never forget that having you as a customer is a privilege, not a right.
We continually strive to keep the trust you have placed in us by staying on top of privacy and security concerns. We have implemented state of the art tools to combat fraud and keep your information safe and secure. If at any point you have questions or concerns about how we use the data you share with us, please contact us.
Alvas is committed to protecting your privacy.
All of the customer data we collect is protected against unauthorized access and is never sold, traded or rented to other organizations except for commercial purposes to provide services, information or products you have requested, when we have your permission, or when it is necessary to share information to investigate, prevent or take action regarding illegal activities, suspected threatening or fraudulent activities, and violations of terms of service, or as otherwise required by law.
We take precautions to protect your information. When you submit sensitive information via alvasshowroom.com, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Your Customer Data
After purchasing products through our website, your data is securely stored for the following lengths of time:
- Inactive accounts: 8 years
- Failed orders: 1 month
- Cancelled orders: 1 month
- Completed orders: 2 years
If you would prefer to have your data erased prior to the listed retention dates, please contact us.